Terms and Conditions

1. Subject matter and parties

Tá Marcado provides, on a subscription basis, a platform that lets a business publish its diary, take bookings and, where it configures this, take online payments.

The parties to this contract are GD Projects, Lda. and the subscribing business. The person booking — the consumer — is not a party to this contract: their relationship is with the business.

Each subscription corresponds to one business at one location, with its own public address.

2. Account, access and responsibility

The account is created with an email address and a password, and the email must be verified.

The owner is responsible for whom they invite and for actions taken with the credentials of their account and of the accounts they authorise.

Credentials are personal and must not be shared.

There is no access to the management panel before the first subscription invoice has been paid.

3. Plans, prices and invoicing

The plans, their professional limits and their prices are those published on the pricing page at the time of subscription. Above the largest published plan, the plan is agreed case by case.

Advertised prices exclude VAT, which is added at the applicable statutory rate. The annual option corresponds to ten monthly payments.

Charging is processed by Stripe. The certified invoice is issued in Portugal through the invoicing services we use for that purpose.

Billing administrators can request plan and capacity changes from the panel. Upgrades take effect after payment of the pro-rata adjustment is confirmed. Downgrades take effect at the end of the paid period, without a refund, and are blocked while the business exceeds the target plan limits.

4. Access states, non-payment and cancellation

While the subscription is active and paid, access is full.

If a payment fails, there is a 7-day grace period with full access.

Once grace runs out, access becomes restricted: the public page stops accepting new bookings, and the business keeps diary access, cancellations and refunds for bookings it has already sold. Anyone who has already booked keeps the lookup link for their booking, because they have already paid the business.

Billing administrators can cancel the subscription through the billing portal accessible from the panel, with effect at the end of the paid period. Cancellation does not delete data immediately: the suspension and termination section applies.

5. Booking payments: who charges what

Where a business enables online payments, booking payments are charged directly into that business's Stripe account. The money never passes through us.

The platform takes no commission on booking payments. Stripe's fees are borne by the business, under its own contract with Stripe.

The business is the seller as far as the consumer is concerned: it is the business's obligation to provide the service, to issue an invoice and to comply with applicable consumer law.

To enable online payments, the business must complete Stripe's verification process. Until Stripe authorises charges on that account, the platform does not accept paid bookings for that business.

6. Refunds

Every refund is a full refund. The platform does not carry out partial refunds.

The cancellation window with a refund is set by the business and shown to the consumer at the time of booking, frozen into that booking. The consumer can cancel through their link within that window or the applicable regret window, always before the booking starts. The business can also cancel from the panel. An online payment already settled is refunded in full when cancellation is accepted.

The platform automatically issues a refund in a narrow set of technical situations — for instance a payment that arrives when the booking no longer exists or can no longer be honoured.

The refund is executed against the business's Stripe account and comes out of the business's balance. The platform does not fund refunds, does not guarantee that a balance exists, and is not answerable for negative balances, chargebacks or disputes in the business's account.

As far as the consumer is concerned, responsibility for the refund lies with the business.

7. The business's obligations

To provide the services it publishes and to keep its diary and prices correct.

To set and maintain its own cancellation, refund and privacy policies, which are shown to the consumer and frozen into each booking.

To comply with applicable law, including data protection law, as controller of the data of its own bookings.

Not to use the platform for clinical data or for any clinical feature, including in internal notes.

Not to publish unlawful or misleading content, or content that infringes third-party rights.

To keep its tax details up to date.

8. Acceptable use

It is not permitted to attempt to access another business's data, to circumvent technical limits, to automate the service abusively, to probe the system without written authorisation, or to resell access.

We may limit or suspend requests that put the availability of the service at risk.

9. Availability and changes to the service

We do what we can to keep the service available, but we do not offer a guaranteed service level in this version.

We may change, add to or discontinue features. Materially impactful changes are announced with reasonable notice.

Interruptions may happen for maintenance and because of providers we depend on.

10. Intellectual property

The platform, the software, the brand and the design are ours or licensed to us. A subscription grants the right to use the service, not any transfer of rights.

The content the business publishes — name, service descriptions and the rest of the information on its page — remains its own, and grants us only the licence needed to display it on its public page and to provide the service.

11. Suspension and termination

We may suspend or terminate access for non-payment, for breach of these terms, or where the law requires it, giving notice wherever it is possible to do so.

After normal access under the base subscription effectively ends, the owner keeps restricted access to authorised operational data still retained for 90 elapsed days, measured in UTC. They can request the complete self-service export, independently of keeping any add-ons. A temporary payment restriction does not start that period; signing in or downloading does not restart it. Operational access closes when the period ends.

Export and report files remain available for 1 hour after becoming ready, subject to current authorisation and the end of applicable access. Every download checks permissions again; the link does not extend the file’s validity. After expiry, generating a new file requires current authorisation and source data that is still retained.

Before any disconnection of payments, the business must resolve future bookings, refunds and open disputes.

After the 90 days, erasure or anonymisation follows the approved policy by class, purpose and context, respecting obligations and pending proceedings. There is no additional operational archive for commercial recovery. Bookings retain only the permitted anonymised record; the 90 days of access do not determine legal retention periods for retained classes. Reactivation does not recover data already erased.

12. Limitation of liability

The platform is a booking management tool. We are not a party to the contract between the business and the consumer and we are not answerable for the provision of the booked service.

To the extent permitted by law, we are not liable for lost profits, loss of custom or indirect damages.

Nothing in these terms excludes liability that the law does not permit to be excluded, in particular for wilful misconduct, gross negligence or personal injury.

The quantified liability cap — in particular whether it is tied to the amount paid over the last twelve months — is still to be decided and is one of the points to close in legal review, together with the limitation of liability over refunds.

13. Data protection

The processing of personal data in bookings is governed by the Data Processing Agreement, which forms an integral part of these terms.

The processing of account, subscription and platform security data is described in the Privacy Policy.

14. Changes to these terms

We may change these terms. Changes are published with a version and a date and communicated to businesses with an active subscription. Continued use after the effective date counts as acceptance.

Price changes do not apply to a period already paid for.

15. Governing law and jurisdiction

Portuguese law applies.

Disputes arising from these terms are subject to the courts of the district of GD Projects, Lda.'s registered office, to the exclusion of any other, save where a mandatory rule of law provides otherwise.

16. Contact

GD Projects, Lda., Rua Dom Diniz, n.º 45, Burinhosa, Pataias, 2445-042 Pataias, freguesia de Pataias e Martingança, concelho de Alcobaça, distrito de Leiria, VAT 519433858, Conservatória do Registo Comercial de Coimbra, NIPC 519433858 — Insc. 1, AP. 11/20260515. Support: suporte@tamarcado.pt. Privacy enquiries: geral@tamarcado.pt.